This is a really great bike rack. I got it used.
Easy to get bike on and off.
I loaned my car to a friend and it came back to me missing the lower part of one strap. and a knob. you can get the strap below.
https://www.saris.com/product/replacement-j-hook-straps
(Will cost approx $20 canadian).
I'm moving, I've rid myself of my bike so I no longer have a need for it.
I'll be in parksville this afternoon and can drop it off somewhere between 12 and 1 if you can't pick it up.